Reaction: Pervasive Support on Linux
A recent blog entry by Mark Shuttleworth (owner of Canonical, creators of Ubuntu Linux) describes a gripe about audience response to his presentations about Linux: “pervasive support.” I think Mark and I agree that this level of product support is required, but our opinions perhaps differ a bit on perceived vs. actual levels of “support” in/for Linux, or even the multiple meanings of the word.
He first points out that commercial distribution vendors are willing to offer end-user support for their products—for a fee of course. He however neglects to point out there are multiple levels of end-user support, including the “non-critical” variety that is acceptable—even preferable, in some cases—to home users and DIY types (who prefer to learn to fish rather than be handed one when they get hungry)—as well as those working on a budget who don’t have the extra cash to shell out for support (or the operating system itself).